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There was a slow leak behind my refrigerator, but water was not leaking out. When we smelled a musty smell, we moved the refrigerator and found the leak. It had damaged a kitchen cabinet, the wall of the closet, the pantry wall, and a hall closet because of where it was located. They denied it because I should have known, but there wasn't a leak, smell, or anything until there was. Very frustrating paying insurance for years to get denied the first claim you put in with the company. They collect premiums, but are not there when you need them.
Where is Liberty Mutual homeowners insurance available? Liberty Mutual is available in more than 25 states. How do I file a home insurance claim with Liberty Mutual? You can visit its website to fill out the claims form; the process takes about 5 to 10 minutes. Once you send your details, a representative will contact you for more information.
Pros & Cons of Liberty Mutual Homeowners Insurance
Some reviews note efficient claims processing, while others echo concerns about prices increasing unexpectedly. The information you give to your insurer could dictate the coverage limit that you will get. It’s also rare for an insurance company to let you choose from a list of coverage levels.
Repair costs from events outside of your control, including weather events, hitting an animal while driving, theft and vandalism. Full coverage isn’t a specific policy type; it's a combination of coverage types, like liability, collision and comprehensive insurance. To grade the companies on a wide range of ranking factors.
Liberty Mutual Coverage
Liberty Mutual’s app allows customers to access ID cards quickly and easily. It has a rating of 4.8 out of 5 on the App Store and a rating of 4.7 out of 5 on Google Play. Liberty Mutual’s 24/7 roadside assistance sends help in a roadside emergency. If you ran out of gas, have a dead battery, need a tire change or need to unlock a car door, Liberty Mutual will take care of it. Just make sure you’re signed up for the company’s optional towing and labor coverage.
Never had a ticket and never filed any accident claims, but underwriting review decided I was a bad risk apparently because of those 2 small claims. I called State Farm and now have better coverage for less money. Agent told me I qualified for very low rate based on my history. Homeowners can get a discount on their insurance by bundling their home insurance with auto insurance. According to Liberty Mutual, customers can save $947 by bundling insurance policies. Getting both your home insurance and auto insurance from Liberty Mutual can save you a significant amount of money.
Financial Stability Rating
Flood, earthquake and pest coverages are often not included in standard homeowners insurance policies. If these coverages are crucial to your purchasing decision, you can check if the company offers them as an endorsement or a separate policy. This company offers all the standard coverages, like dwelling, replacement cost, personal property, personal liability, medical payment and loss of use. It offers a total of five coverages which is the same amount as the industry average.
Once finished, Liberty Mutual will contact you for more information, if necessary. Take note that an online application only initiates the procedure; an agent will contact you to complete your claim. The Liberty Mutual plans I found were more expensive than national and state averages. But rates vary from home to home and person to person. Besides homeowners insurance, Liberty Mutual also offers renters, condo, and landlord insurance.
Loss-of-Use Coverage
The company doesn’t specify any home age limits, but its website has a tool to help you determine whether or not it will cover your home. No, termite damage isn’t covered by a Liberty Mutual home insurance policy, nor can you buy any endorsements to add the coverage. Although it may seem tempting simply to choose the cheapest option, look at how many consumer complaints each insurer has before choosing a policy. Poor customer service could have a significant impact on your experience if you ever need to file a claim.
Despite this, the company reportedly receives fewer customer complaints than other providers in the industry. Liberty Mutual received a MoneyGeek score of 88 out of 100 based on its user satisfaction, customer complaints, financial stability and affordability ratings. Based on our research, the company has an average customer satisfaction score and receives fewer customer complaints than the industry average.
Liberty Mutual charges $764 per year for a $250,000 dwelling coverage homeowners insurance. This is significantly less than the national average cost of $1,979 per year. The cost of your insurance depends on how much dwelling coverage you have as well as optional coverages that you add to your policy. My Liberty Mutual quote was at the high end of the spectrum, both in my own experience and according to NAIC averages.
Liberty Mutual writes policies for cars, motorcycles, watercraft, ATVs, and RVs, with discounts of up to $947 for bundling home and auto policies. The fact is, even with that pretty hefty discount, my Liberty Mutual premium was still heavier than I’d like. This particular home, for whatever reason, just wasn’t a good candidate for a Liberty Mutual policy. There’s no one-size-fits-all insurance premium quote.
Liberty Mutual’s NAIC Customer Complaint Index is 0.55, well below the national median ratio of 1.00. This means that the company receives fewer complaints, on average, than other providers in the industry. Liberty Mutual quoted me $237 per month, or $2,844 yearly, with my discounts.
Past performance is not indicative of future results. On 15 November a drunk driver insured by Liberty Mutual hit my home, doing extensive damage to my garage and both cars. The garage is unusable due to damage (both garage doors torn off, sagging roof, bowed out wall, etc.). Their agent has refused to authorize any repairs on my vehicle until I obtain an estimate for the garage.
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